Schlagwort: Hub

The new integration between symmedia Hub and Innosoft Field Service Management provides a consistent digital process for this, from the initial remote diagnosis to the optimally planned dispatch of a technician. Digital service with the symmedia Hub: the most efficient way to solve problems quickly Digital collaboration between the operator and the manufacturer ensures fast response times and traceable fault analysis. The symmedia Hub provides the appropriate collaboration tools for this – regardless of whether the machine already has remote access. Even...

In many manufacturing environments, state-of-the-art IT systems operate side by side with machine fleets that have grown over decades. These brownfield structures are valuable, but often challenging—especially when older machines continue to deliver productive output yet only support outdated protocols like SMBv1. Modern IT infrastructures, however, rely on SMBv3 for good reasons: security, stability, and compliance. To connect both worlds efficiently and securely, the symmedia Hub now offers a new solution: the SMB Converter App. A Secure Bridge Between...

In many companies, technical service has evolved organically, often characterized by proven, manual processes. Technicians travel to customer sites to analyze and maintain machines. Hotline inquiries are handled individually, sometimes without a standardized ticketing system. Information on machine histories or fault patterns exists, but it’s often stored decentrally – in emails, Excel spreadsheets, or based on personal experience. While this approach has become ingrained over the years and still forms the backbone of many service organizations, these...

In a time of increasing cyber threats and more stringent regulatory frameworks such as NIS2 and the EU Cyber Resilience Act (CRA), it is evident that cybersecurity must be a top priority. To maintain competitiveness and adhere to regulations, industrial technology providers must deliver certified, secure-by-design solutions. The symmedia Hub is now officially certified to IEC 62443-3-3 Security Level 2 (SL2), making it, to the best of our knowledge, the only out-of-the-box SaaS solution worldwide to achieve this certification within this particular scope. symmedia...

In today’s increasingly connected industry, secure and efficient remote access is critical. The symmedia Hub provides a comprehensive solution with Secure Service Connect (SSC) and the advanced Data Link Tunnel. From diagnostics to configuration, the symmedia Hub ensures seamless and controlled access to machines and components, while meeting the highest technical and organizational security standards. Secure Service Connect (SSC) – More Than Just Remote Access The “SSC-Tunnel” delivers secure access to defined endpoints within a TCP/IP network, either on or behind the...

In industrial environments, machine availability and production continuity are critical to success. Two key metrics for evaluation and optimization are Overall Equipment Effectiveness (OEE) and Time to Resolution (TTR). While OEE measures productivity through availability, performance, and quality, TTR represents the time required to resolve a service case. The symmedia Hub helps businesses optimize these metrics by centralizing service processes, enabling seamless system integration, and fostering digital collaboration – for machines of all manufacturers –...

In the era of Industry 5.0, companies face the challenge of efficiently managing machines from various sources, whether as manufacturers or operators. Machine management is no longer just a technical task—it’s a key factor in operational efficiency and cost savings. The symmedia Hub provides a central platform to manage both connected and unconnected machines while efficiently handling machine data, documents, and service contracts. In this post, we explore the benefits of asset management in the symmedia Hub from the perspectives of manufacturers and...

In today’s industrial world, efficient and safe collaboration between machine manufacturers and operators is crucial for success. With its multi-tenancy approach, the symmedia Hub offers a platform that not only connects both parties, but also enables them to manage their processes and data completely independently. The symmedia Hub promotes collaboration through targeted collaboration functions and simplifies service processes – ideal for an industry that is increasingly reliant on digital networking to keep production running. Multi-Tenancy in...

Managing machines, coordinating service cases, and performing maintenance often require multiple software solutions, making the process unnecessarily complex and expensive. The symmedia Hub provides a comprehensive solution that unifies all these tasks in a single ecosystem, regardless of technology or brand. From machine setup to travel and maintenance cost savings, manufacturers and operators benefit from using one platform for machine connectivity, service case management, and remote access. In addition, new regulations such as the NIS2 directive impose...

In today’s world, efficiency and cost reduction are crucial for every manufacturing company, for every machine manufacturer and operator. At the same time, demands for cybersecurity and digitization are increasing. These are significant challenges that don’t always fit into the core business, but they still need to be addressed. A single platform for all machines Enter the symmedia Hub – a cloud-based, IEC 62443-certified platform that connects manufacturers, machine operators and service providers at eye level. Providing the ability to manage and...

I would like to take the time to reflect on the new „chapter“ in symmedia’s journey. We have successfully brought the symmedia Hub to our customers. Some of those who have been with us for a while and have been closely following our activities might point out that we already had a name for our new product (Secure Service Hub – SSH). This original name was a working title that became established due to the breathtaking speed with which we developed our new product. SSH as an abbreviation, of course, has a double meaning (analogous: secure...

The digital future is a journey. For symmedia, this journey started 25 years ago: For more than two decades we have been connecting people to machines and service providers to operators, across all industries. It’s a journey that has led us to milestones such as SP/1 and our Secure Service Hub (SSH). Yet still it’s a journey not a destination – and we’re proudly taking the next step, introducing “symmedia Hub”. The secure multi-tenancy revolution symmedia Hub is a revolutionary platform, designed to be an answer to the demands of industry 4.0 and ready to redefine the...

Summarizing our Blog series about symmedia’s Secure Service Hub being part of the solution it is evidently clear that we contribute to the digital future of our customers & partners! On top we showed that starting with the most efficient secure digital collaboration platform – with the Secure Service Hub you open a universe of real market advantages and business opportunities. Moor’s law seems to point to one direction – the speedup of technical development circles demand a constant focus on „time to market“ which is...

In today’s fast-paced world where efficiency, time to market, and time itself are crucial resources, collaboration is more important than ever to achieve success. At symmedia, we believe that collaboration between service providers and operators is necessary for your business to thrive. We want to find the best possible solution for your operations: individual, tailored to your needs, and secure. With the Secure Service Hub (SSH) we created a solution, that can improve your efficiency and take your service process management to the next level. How...

Time is a scarce resource in today’s business landscape. Every minute saved can contribute to the economic success of a production site. On the one hand, streamlining and optimizing service processes is a necessity while on the other hand machine downtimes must be reduced to be economically successful with your business. With the new Secure Service Hub (SSH), symmedia presents a solution that helps you save time and resources on your service processes. We provide next level collaboration between machine operators and service providers and secure remote...

It’s no secret that the digital future is all about efficiency: Today’s business landscape is ever-evolving – new technologies, economic uncertainties, and adaption to climate change contribute to a challenging environment for us all. In a digital future, success will rely on efficiency, cost reduction and flexibility – and that digital future has already begun. At symmedia we strongly believe, that our brand new Secure Service Hub (SSH) can play an important role in facing these challenges for the production industry. Our new digital service platform...

I don’t want to go into the increasing importance of cybersecurity and its sometimes-catastrophic consequences if it does not meet the requirements here…so much has already been said about this. Rather, in today’s blog article, I would like to focus on the measures implemented by symmedia to precisely achieve the necessary high level of cybersecurity required for our products and thus for our customers. One central measure I would like to explain here is our Software Security Champions program. What is behind these champions? What applies to the well-known...