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success story

symmedia meets Natec – Technology, that connects

Industrial Automation Next Level – How Natec and Symmedia Work Together
  • 10.03.2023
    Bernd Bertram
symmedia meets Natec –  Technology, that connects

Natec (based in Heimenkirch, Germany) has many years of experience in the field of high-quality machinery and equipment technology for industrial food production. Natec stands for innovation and willingness to tailor technology to customer’s demands and business goals. Find out how Natec’s collaboration with symmedia takes their industrial automation process to a new level – in the following success story.

Introduction of service business models at Natec

During their digitization process, Natec were looking for a tool that would allow them to centrally store and visualize machine data – serving as a basis for introducing and managing service business models. Customer service requests were to be processed in a structured manner and made profitable within service business models. It was important to provide “follow the sun” support for customers, i.e. round-the-clock availability, which at the same time enables the generation of revenue for service requests from Natec customers.

Natec goes digital

The introduction of an IT-based software was new to the Natec Network, so there were some challenges even before the start of the project. Colleagues and customers had to be convinced of the idea. The financial and organizational effort is significant, and there were doubts whether the step would prove to be successful.

symmedia meets Natec

“symmedia provides us with an all-round package. They also made us question our own view of the subject. Working with symmedia, we experienced a different understanding of service as a product.” – Bettina Baldauf, Head of After Sales, Natec

An attractive partnership

In search of a partner for the digitization of its business models, Natec became aware of symmedia and was convinced by the product as well as a long experience and expertise in the field of digitization. and digital products.

“symmedia simply fits us”, says Ms. Rupp from Natec “It’s the all-round package including workshops that was so important for us – as we were absolute beginners in the field.” In addition to a reasonable cost structure, the choice for symmedia was facilitated by the all-round technical package. With symmedia, everything that’s important to Natec – became technically possible:

  • Data collection (storage, evaluation, processing)
  • Access protection / data protection,
  • Installation support
  • Product maintenance

The technical integration worked smoothly and digitalization at Natec took a big step forward. Even the internal view of digitalization changed – overall, the topic gained more interest and importance among team members. Passing the critical probation test with colleagues was the first step – making the digital product attractive for Natec customers is the second. But even Natec customers know that data analysis is key to success in the future.

“A very constructive and cooperative partnership during the introduction of a digital service product. symmedia is not only delivering software, but also taking care of consulting and support – which is what makes the product a success in the end.” – Tobias Schellheimer, Project Manager, Natec

What’s next for Natec and symmedia?

In the future, every new machine at Natec will run with software from symmedia. The application is soon to be expanded with monitoring (collecting and evaluating machine data) and predictive maintenance (predicting of operating conditions and events). We thank Natec’s team for their trust and will continue to support the company as a reliable partner.

Natec Network direct

Natec Network direct is a customer-oriented, flexible business model that organizes service processes quickly and reliably. Well-trained and motivated employees ensure that service promises are fulfilled in terms of content and time. First-class service is guaranteed by Natec’s experts – either by remote maintenance via the Natec Network App or in person on site. Natec’s network of offices (operating in different time zones) work together to provide virtually uninterrupted service. Natec invests in every customer by learning a new system, sharing optimization opportunities and improving overall equipment effectiveness (OEE).

Natec Network direct. symmedia

Natec Network Info

The collaboration between Natec and Gold Peg began after many years of competition. Soon, a close partnership had been established across all levels of the company. In 2015, Natec and Gold Peg combined their experience and innovative spirit in the Natec Network. In the same year, Natec founded its own subsidiary in the USA.

Well-known in the market, Hochland Natec GmbH, Gold Peg International Pty Ltd and Natec USA LLC have many years of experience in the field of high-quality machine and plant technology for industrial food production. The innovative spirit as well as the willingness to fully customize the technology to the customer’s needs and business objectives make the Natec Network a partner that offers more than just technical infrastructure. The innovative and customized machinery and equipment contribute significantly to the value and development of customers in the food industry.

No compromises can be made in the production of high-grade food. The quality must be right. Thanks to Natec’s proximity to the food industry, they are aware of all the quality and hygiene requirements, and their connection to Hochland gives them direct access to food technologies.

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