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Next Level.
For Machines.

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“By using service and remote maintenance from symmedia, we are five times faster in delivering our machines to the client – and we’re even saving time and money!“

DOMINIK HELDT

Vice President Service & After-Sales
RENA Technologies

HUB

Introducing the symmedia Hub.

Here comes full digital access to machines – for both service providers and machine operators.

Our brand new symmedia Hub is a web based collaboration platform connecting machines to their operators and service providers. The Hub can be tailored to the demands of a company, enabling next level service case management, data retrieval and remote maintenance – wherever you are.

symmedia Hub. Collaboration is everything.

„Innovation, efficiency, security – everything we do is for the progress, for the benefit of our clients.“

ANDREAS THAL

Managing Director

HUB

One platform for all machines.

Next level service case management, real-time monitoring and full data ownership: The symmedia Hub is the anywhere-anytime-revolution for all machines.

Connected

Connect your machines to the symmedia Hub to unlock its full potential.

  • symmedia Finne
    Secure Service Connect Tunnel
  • symmedia Finne
    Data Retrieval
  • symmedia Finne
    App Management
  • symmedia Finne
    Secure API Integration

Unconnected

Even with machines too old or unable to connect to the Hub, you still optimize your service process

  • symmedia Finne
    Service Case Management
  • symmedia Finne
    Conferencing
  • symmedia Finne
    Machine Assets Management
  • symmedia Finne

    Master Data Bulk Upload

symmedia Hub Logo

SSH

One platform for all machines.

Next level service case management, real-time monitoring and full data ownership: The symmedia Hub is the anywhere-anytime-revolution for all machines.

Connected

Connect your machines to the symmedia Hub and unlock its full potential.

  • symmedia Finne
    Secure Service Connect Tunnel
  • symmedia Finne
    Data Retrieval
  • symmedia Finne
    App Management
  • symmedia Finne
    Secure API Integration

Unconnected

Even with machines too old or unable to connect to the Hub, you still optimize your service process

  • symmedia Finne
    Service Case Management
  • symmedia Finne
    Conferencing
  • symmedia Finne
    Machine Assets Management
  • symmedia Finne
    Bulk Upload
symmedia Hub Logo

„The symmedia Hub is optimizing our production process while dramatically minimizing downtime.“

PATRICK STUMPF

Member of the Executive Board & 
Head of Product Management
Kurtz Ersa

HUB

Full digital access.

The symmedia Hub is the successor to our proven SP/1 solution, providing secure web-based access to machines following the standards of IEC 62443 certification. For maximum efficiency. For maximum security.

Standardized digital service workflows for connected und unconnected machines facilitate transparent, quick and instant help to reduce machine downtimes and to improve production quality and efficiency.
Secure Remote Tunnel - symmedia. For machines.
Remote access to HMIs, PLCs or network components of the machine via certified secure tunnel connections.
Asset Management - symmedia. For machines.
Digital twin of every machine on the shopfloor independent of type, branch or manufacturer unifies processes and reduces learning efforts.
Machine Data remains in the ownership of machine operators but gets available anytime and anywhere enabling an increasing amount of data driven visualizations and applications.
Persistent and traceable communication enables topic-related and targeted exchange of knowledge and experience, independent of location and device.
Machine related and Machine Data driven Applications provided by manufacturers or partners add additional value, providing limitless possibilities

PEOPLE

At symmedia we
believe in brainpower.

Every symmedian is a high potential sharing our common passion of striving for the best solution. Discover our way of working!

PEOPLE

At symmedia we
believe in brainpower.

Every symmedian is a high potential sharing our common passion of striving for the best solution. Discover our way of working!

OUR CLIENTS

Trust.

We are proud of the trust placed in us by well-known machine manufacturers from various industries all over the world.

SP/1

Remote
Service.

symmedia SP/1 offers secure connectivity and enables collaboration between operators and machines. This includes machine diagnostics, digital service processing and ticketing. Look up SP/1 in the symZone for more details on remote service.

Remote
Monitoring.

Based on remote service, SP/1 also offers remote monitoring as an expansion module. Operators can collect, save and edit specific data and engage in data driven service processing. Check out some case studies about how remote monitoring with SP/1 is implemented in the symZone.

SP/1.
Proven reliability.

symmedia SP/1 is our on premise solution, taylor made to the demands of our clients. It has proven to be an extremely reliable remote maintenance and service management tool for machines. Launched in 2001, SP/1 gives operators total control of who is connecting to their machines. Every connection is made via symmedia instantVPN® providing the highest level of security – no wonder SP/1 has been TÜViT certified as a trusted product.

SP/1

SP/1.
Proven security.

symmedia SP/1 is our on premise solution, taylor made to the demands of our clients. It has proven to be an extremely reliable remote maintenance and service management tool for machines. Launched in 20XX, SP/1 gives operators total control of who is connecting to their machines. Every connection is made via symmedia instantVPN® providing the highest level of security – no wonder SP/1 has been TüvIT certified as a trusted product.

Remote
service.

symmedia SP/1 offers secure connectivity and enables collaboration between man and machine. This includes machine diagnostics, digital service processing and ticketing. Look up SP/1 in the symZone for more details on remote service.

Remote
monitoring.

Based on remote service, SP/1 also offers remote monitoring as an expansion module. Operators can collect, save and edit specific data and engage in data driven service processing. Check out some case studies about how remote monitoring with SP/1 is implemented in the symZone.

HARDWARE

Hardware
components.

Data can never be secure enough. That’s why we trust nothing less than our own hardware solutions – our components meet the highest security standards and are equipped with a Linux distribution.

If you want to use the full potential of the symmedia Hub and you already have an adequate Control System infrastructure we can deliver our high-security edge environment on a virtualization platform as well – talk to us!

Hardware
components.

Data can never be secure enough. That’s why we trust nothing less than our own hardware solutions – our components meet the highest security standards and are equipped with a Linux distribution.

Plug & Work
Box Smart

This fanless mini PC delivers with high performance and a variety of interfaces. It comes with a permanently soldered Intel CPU and aluminum housing perfectly tailored for continuous industrial operation and matching highest security demands. Go for all the details in our symZone!

Plug & Work
Box Compact

Security in ultra-compact design: This fanless mini PC comes with an exceptionally fast quad-core processor, an IEC 61010-1 certification, and a solid aluminum housing – suitable for continuous industrial operation and highly secure operation of the symmedia Hub.

HARDWARE

Hardware
components.

Data can never be secure enough. That’s why we trust nothing less than our own hardware solutions. Both components meet the highest security standards and are equipped with a Linux distribution.

Plug & Work
Box smart

This fanless mini PC delivers with high performance and a variety of interfaces. It comes with a permanently soldered Intel CPU and aluminum housing perfectly tailored for continuous industrial operation and matching highest security demands. Go for all the details in our symZone!

Plug & Work
Box Compact

Security in ultra-compact design: This fanless mini PC comes with an exceptionally fast quad-core processor, an IEC 61010-1 certification, and a solid aluminum housing – suitable for continuous industrial operation and highly secure operation of symmedia Hub.

CONTACT

Get in touch.

All you need to know about the symmedia Hub or any other symmedia solution: The sales team is taking your questions.

For technical support please click here.

CONTACT

Get in touch.

All you need to know about the symmedia Hub or any other symmedia solution: The sales team is taking your questions.

For technical support please click here.