In today’s world, efficiency and cost reduction are crucial for every manufacturing company, for every machine manufacturer and operator. At the same time, demands for cybersecurity and digitization are increasing. These are significant challenges that don’t always fit into the core business, but they still need to be addressed.

Enter the symmedia Hub – a cloud-based, IEC 62443-certified platform that connects manufacturers, machine operators and service providers at eye level. Providing the ability to manage and securely access machines regardless of brand or type, the Hub ensures smooth and efficient collaboration in service and production while reducing operating costs. symmedia Hub’s comprehensive interface makes it easy to integrate into existing organizational structures, for example to synchronize with ERP or MES systems.

For more than 25 years, symmedia has provided solutions for secure data transfer, service management and machine access. This makes us one of the market leaders in the DACH region when it comes to secure remote access in industrial environments. Well-known customers have integrated symmedia’s solutions into their infrastructure and rely on this expertise for the “last mile” to the machine.

Using a multi-tenant architecture, the Hub allows both operators and manufacturers to share a single platform, eliminating the need for separate infrastructures. This results in significant cost savings in IT resources, support and systems integration. Manufacturers can manage machines remotely, reducing travel costs and providing faster solutions, while operators can manage all their machines, regardless of technology or manufacturer, and access detailed machine data to prevent downtime and increase efficiency.

Assets are at the heart of the Hub – assets can be machines or systems that can be connected as “connected” assets through symmedia’s secure Edge Device, available as both hardware and virtual devices. “Unconnected” machines can also be managed regardless of whether they are connected (retro fit/brown field). This easy entry, starting with “unconnected” machines, is reflected in the very affordable licensing model.

In addition, manufacturers benefit from a management system tailored to their needs, allowing them to efficiently manage all symmedia Hub functions such as machine model maintenance, service contract management and service case management for multiple customers from the manufacturer’s perspective.

Whether machines are “connected” or ”unconnected”, symmedia Hub enables management of the entire machine park. Through an intuitive user interface, operators can easily and securely monitor machine status, performance, documentation and service processes from any location and on any device. Manufacturers can provide their operators with the best collaboration capabilities, whether through the provision of applications, documents or direct interaction via whiteboard, chat and video conferencing.

This streamlined process reduces operating costs and increases machine availability, directly impacting your business results.

The symmedia Hub is a true game-changer in the industry, offering not only seamless machine management but also significant cost savings and operational efficiencies.

Whether you’re a machine operator or a manufacturer, the symmedia Hub revolutionizes the approach to machine connectivity, asset management, and service delivery – all while reducing operating costs and improving uptime.

Stay tuned for our next symZone story in the symmedia Hub series, where we will show you how the symmedia Hub can optimize your service and production processes, regardless of the connectivity status of your machines.

Curious of what symmedia Hub can do for you?
Contact our sales team for more information.

sales@symmedia.de
+49 (0)521 9665 50