Savings and cost optimization with the symmedia Hub – one platform for everything

Managing machines, coordinating service cases, and performing maintenance often require multiple software solutions, making the process unnecessarily complex and expensive.

The symmedia Hub provides a comprehensive solution that unifies all these tasks in a single ecosystem, regardless of technology or brand.

From machine setup to travel and maintenance cost savings, manufacturers and operators benefit from using one platform for machine connectivity, service case management, and remote access.

In addition, new regulations such as the NIS2 directive impose strict requirements on the operation of digital infrastructures, introducing significant cost and risk factors.

Below, we show you how you can reap the huge benefits of the symmedia Hub to proactively streamline your machine management and expand your service offerings to optimize your margins.

Faster machine setup

The symmedia Hub significantly speeds up the machine setup process. Customers report a five times higher efficiency when setting up new machines, especially with the ability to involve experts via secure remote access. Experts no longer need to be on-site to assist with commissioning, making the entire process more efficient and cost-effective.

Technical Benefits:

• Time savings through faster machine installation.
• More efficient use of experts through remote support.
• Reduced downtime as machines are up and running sooner.
• Use of stored machine models simplifies future setups.

More efficient use of staff

Implementing a digitized service infrastructure through the symmedia Hub leads to much more efficient use of staff. Service automation saves time and reduces the need for specialized experts. The digital hotline allows simpler issues to be resolved automatically, while experts are available for more complex tasks.

The Benefits of Automation:

• Fewer experts are required for specialized tasks.
• Automation saves time and resources.
• Optimized service processes provide deeper, more detailed support with less personnel expenses.

Reduce travel costs

With secure remote access down to the control level, the symmedia Hub enables companies to service and repair machines remotely. This applies to all levels of support, from 1st to 3rd level. Travel costs for technicians are drastically reduced as many problems can be solved immediately and remotely.

Security and Consolidation:

• Reduce travel costs with secure remote access to machines.
• Unified access via a single IP address for all service levels.
• Faster problem resolution without the need to send technicians on-site.

Process cost savings

The symmedia Hub offers companies significant process cost savings by fully digitizing the service process. This includes reducing hotline calls and automating workflows. Another benefit is the ability to efficiently manage internal service cases within the maintenance department. The symmedia Hub optimizes internal service workflows and enables secure internal collaboration without the need for external support. Remote control of machines also reduces the need for physical intervention, minimizing downtime and associated costs.

Key process cost reduction benefits:

• Reduced support costs through decrease of hotline calls.
• Efficient handling of internal service cases through optimized processes within the company’s maintenance department.
• Cost savings through remote access on machines, minimizing on-site intervention.

Service digitalization

The symmedia Hub provides companies with a fully integrated, secure platform to digitally manage their service processes. This solution enables efficient and seamless collaboration between manufacturers, operators, and service providers by simplifying secure information exchange and service case management on a centralized platform. Companies can fully digitize and standardize their service processes, increasing transparency and enabling faster response times. At the same time, the symmedia Hub offers the flexibility to grow with the evolving needs of the business, whether through feature expansion or the integration of new machines and systems.

Digitalization benefits:

• Secure and scalable platform that grows with your business demands.
• Improved collaboration through a centralized platform that accelerates information sharing and streamlines service processes.

Reducing CO2 emissions

Reducing travel not only offers financial benefits but also helps to reduce CO2 emissions. Every time a machine is serviced remotely instead of sending a technician on-site, money is saved and the environment is protected. The symmedia Hub promotes remote collaboration and reduces the carbon footprint of companies.

Environmental benefits:

• Promotion of remote collaboration reduces the carbon footprint.
• Direct reduction in CO2 emissions due to reduced travel.
• Sustainability as part of business strategy.

Reduce Maintenance Costs

The symmedia Hub enables organizations to reduce maintenance costs by increasing the efficiency of service delivery. Customers report a significant increase in service contract margins as service performance is optimized and internal turnaround times are reduced. The combination of remote maintenance and efficient service management significantly reduces effort and associated costs.

Long-Term Benefits:

• Increased service margins through optimized service delivery.
• Significantly lower maintenance costs through remote access and more efficient processes.
• Reduced internal service effort through process digitization and remote maintenance.
• Avoid machine downtime through early fault detection.

Reduce costs with a NIS2-compliant development process

With the introduction of the NIS2 directive, companies, especially machine builders, must ensure that their digital infrastructure meets new cybersecurity requirements. The symmedia Hub‘s product development is certified according to IEC 62443, providing a secure platform that covers all relevant requirements. This reduces the effort and risk for companies that would otherwise have to build and maintain their own infrastructure.

Risk and Cost of ongoing Maintenance:

• Centralized maintenance and security to reduce costs and risks.
• Ensures NIS2 compliance without requiring vendors to operate their own infrastructure.
• Enhancements and security updates are centrally managed, minimizing the risk of security breaches.
• Enhanced cybersecurity: Each level of certification strengthens protection against today’s threats.
• Confidence and compliance: Customers get an IEC 62443-certified cloud service that covers globally recognized security standards such as NIS2.

Conclusion

The symmedia Hub provides organizations with a future-proof, centralized platform that helps to reduce costs while increasing operational efficiency.

By meeting NIS2 criteria and reducing the risks and costs associated with managing digital infrastructures, the symmedia Hub is an essential solution for manufacturers and operators.

By joining the symmedia Hub ecosystem, companies benefit from faster machine set-ups, reduced labor costs, lower maintenance costs, faster problem resolution and a reduction in CO2 emissions.

The symmedia Hub is the solution that makes a difference in an increasingly digitalized and regulated industry.

Stay tuned for the next post in our symmedia Hub series, where we’ll show how the IEC 62443 certification of the symmedia Hub helps manufacturers and operators address key cybersecurity and infrastructure management challenges.

Curious of what symmedia Hub can do for you?
Contact our sales team for more information.

sales@symmedia.de
+49 (0)521 9665 50