Multi-Tenancy in the symmedia Hub – Collaboration and Efficiency for Machine Manufacturers and Operators

In today’s industrial world, efficient and safe collaboration between machine manufacturers and operators is crucial for success.

With its multi-tenancy approach, the symmedia Hub offers a platform that not only connects both parties, but also enables them to manage their processes and data completely independently. The symmedia Hub promotes collaboration through targeted collaboration functions and simplifies service processes – ideal for an industry that is increasingly reliant on digital networking to keep production running.

Multi-Tenancy in the symmedia hub

Multi-tenancy in the symmedia Hub means that manufacturers and operators can work on the same platform without giving up their data sovereignty and control.

Each company (tenant) is given its own environment with individual access rights, data and system authorizations to ensure maximum flexibility and security.

Operators can manage machines centrally and request service from the respective manufacturer if required. Manufacturers can share their machines with operators to enable close cooperation in maintenance and troubleshooting.

This model allows both parties to work in their own environment while establishing a secure and targeted connection for collaboration when needed.

Multi-Tenancy as the Key to Collaboration between Manufacturers and Operators

One Ecosystem Platform for all Participants

The multi-tenancy approach enables both operators and manufacturers to use the symmedia Hub as a central ecosystem platform, significantly reducing the administrative burden for frictionless collaboration.

Instead of using several separate systems for customer service, machine management and remote access,the symmedia Hub combines all functions and ensures efficient communication and data management in a user-friendly environment. Unnecessary interfaces and the associated loss of time and costs are eliminated.

The Advantages:

• For operators: A central platform for managing machines of different brands simplifies processes and increases productivity.
• Manufacturers benefit directly from a higher number of service requests via the hub, which opens up new maintenance options, ensures faster response times and strengthens the customer relationship.

The Connection between Manufacturers and Operators – the Prerequisite for Collaboration

Machine Handover from the Manufacturer to the Operator

In the symmedia Hub, manufacturers have the option of managing all their machines with the corresponding service contracts and transferring them specifically to the respective operator, so that operators can manage the machines independently as digital twins.

This includes the storage of machine data and documentation as well as the ability to provide maintenance logs and specific machine models for the operator.

The basis for direct collaboration between manufacturer and operator has been created.

Operators network with other Manufacturers

The symmedia Hub offers the machine operator an ecosystem for all machine types, regardless of the manufacturer. To start a collaboration, the machine operator can network with manufacturers already on the platform or invite other manufacturers to the platform.

Operators can use the symmedia Hub to digitally map and monitor their entire shop floor and collaborate with the respective manufacturer for service requests. As soon as the operator authorizes access, manufacturers can access the machine directly to carry out maintenance tasks or repairs.

This function ensures faster problem solving and avoids unnecessary downtime, as service cases can be resolved directly and quickly. The Hub’s other collaborative functions, such as chat, video conferencing and whiteboard, enable seamless and efficient communication in real time.

Technological Advantages and Security Measures for effective Collaboration

The multi-tenancy architecture of the symmedia Hub offers the highest security standards  and flexible rights management to ensure secure collaboration and data exchange between all parties. The most important security features include

• Data autonomy: Each party has its own secure environment, ensuring complete data control.
• Flexible access rights: Role and rights management enables manufacturers and operators to define individual access rights and thus control who can access which data and functions.
• High scalability: The multi-tenancy structure of the Hub allows new machines or users to be added easily and securely without having to adapt the infrastructure.

Lower Operating Costs

As both parties work on the same platform, the costs for maintenance and operation are significantly reduced. The central platform also ensures that all users can always use the latest updates and security functions without having to make any additional adjustments.

The shared infrastructure makes it possible to significantly reduce administration and operating costs while maintaining uniform standards throughout the entire service chain.

Conclusion

The symmedia Hub is a powerful platform that enables machine manufacturers and operators to collaborate efficiently and flexibly through a multi-tenancy approach. The ability to manage machines and service requests on the same platform provides a central, secure solution that can be adapted to the individual requirements of both parties. The symmedia Hub not only reduces costs, but also increases efficiency in machine management and customer service, providing machine manufacturers and operators with a future-proof solution for the demands of the connected industry.

Stay tuned, because in our next article in the symmedia Hub series we will show you how the symmedia Hub can also optimize your asset management for the shop floor, regardless of the connectivity status of the machines.

Curious of what symmedia Hub can do for you?
Contact our sales team for more information.

sales@symmedia.de
+49 (0)521 9665 50