Success Story: MAN Energy Solutions adopts symmedia Hub

Introduction: Pioneering Digital Transformation in Machinery Management

The mechanical engineering industry is advancing rapidly toward digital transformation. For companies like MAN Energy Solutions, managing a diverse machinery park while ensuring secure asset management and remote access poses a unique challenge. Together with symmedia, MAN Energy Solutions successfully introduced the “symmedia Hub” cloud solution, setting new standards for security, flexibility, and efficiency in remote service.

Challenge: Secure and Flexible Remote Access for a Heterogeneous Machinery Park

MAN Energy Solutions, a global leader in the production of large engines, turbines, heat pumps, and energy-efficient technologies, operates a production environment with machines from a variety of manufacturers. The challenge was to find a unified solution capable of integrating this diverse machinery park while meeting strict IT/OT security requirements.

Particularly crucial was the secure provision of remote access for support and maintenance, a need perfectly addressed by symmedia’s IEC 62443-certified solution.

Collaboration: From Initial Contact to Seamless Implementation

symmedia had been on MAN Energy Solutions’ radar through numerous suppliers that successfully used their technology. The platform’s exceptional security and intuitive design caught the attention of the company’s IT/OT security and production leaders.

The collaboration began with a presentation at MAN’s main site in Augsburg, which convinced key decision-makers of the symmedia Hub’s potential. Building on this momentum, a hands-on workshop was held at Oberhausen in late 2023. During this two-day session, multiple machines were connected live to the cloud solution, showcasing the system’s capability to integrate and operate within MAN’s infrastructure seamlessly.

This demonstration not only validated the symmedia Hub but also won the trust of stakeholders across different levels of the organization.

Success: Enhanced Efficiency and Productivity

The integration of symmedia Hub into MAN Energy Solutions’ existing infrastructure yielded immediate benefits:

• Efficient Remote Service: Reduced technician deployments and streamlined support processes.
• Higher Machine Productivity: Optimized operations across machines and production sites.
• Future-Ready Collaboration: A strong foundation for networked collaboration between manufacturers, operators, and partners.

A production manager at MAN summarized it succinctly: “The system works simply, and working with the system is simple.” This high level of acceptance underscores the usability and efficiency of the solution.