Tag: success story

GF Machining Solutions Germany, a leading provider of machine tools and automation solutions, faced the challenge of efficiently integrating large volumes of machine & customer data into the symmedia platform. Manual data entry proved time-consuming, error-prone and hindered critical processes, particularly in machine connectivity and service digitization. By leveraging the symmedia Bulk Upload feature, this process was significantly enhanced and the end-customer service has fully digital potential now! Challenge: Integrating thousands of machines and customer...

The service business is changing The services offered by the SMS group have changed considerably over the last decades. Whereas in the past the supply of a spare part was already considered a service, today the customer is offered a broad portfolio of services for the entire service life of his plant. These offers already start with the delivery of a plant and include not only the mechanics, but also the area of electrics/ automation, digitization, and other technical services. Customers want to concentrate more on their core activities. For this purpose, the SMS group offers...

Natec (based in Heimenkirch, Germany) has many years of experience in the field of high-quality machinery and equipment technology for industrial food production. Natec stands for innovation and willingness to tailor technology to customer’s demands and business goals. Find out how Natec’s collaboration with symmedia takes their industrial automation process to a new level – in the following success story. Introduction of service business models at Natec During their digitization process, Natec were looking for a tool that would allow them to centrally store...