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How consulting creates value (part 1)

Service Integration, Efficiency and Interface Integration: Learn how you make the most of SSH using our consulting portfolio!
  • 07.06.2023
    Andreas Thal
How consulting creates value (part 1)

When it comes to fully utilizing symmedia Secure Service Hub we must talk about our symmedia Consulting Portfolio. The overall goal of the symmedia Consulting Service is to create value for our customers through a reduced time to market. In the dynamic and ever-evolving digital landscape, businesses need to adapt quickly to stay ahead of the competition. symmedia, as a renowned industry leader, offers an extensive portfolio for service solutions to drive the digital transformation. In this article, we will delve into the comprehensive range of Consulting Services provided by symmedia and explore how we empower organizations to unlock their full potential – focusing on service integration, service efficiency and interface integration.

symmedia For machines. consulting services

symmedia Consulting Services brings years of industry expertise to the table, catering to diverse industry sectors such as manufacturing, automotive, machinery, plastic molding, soldering, pharma, and industrial equipment to name a few. Our deep understanding of these industries enables us to identify unique challenges, devise effective strategies, and implement valuable solutions. By collaborating closely with clients, symmedia Consulting Service helps optimize processes, enhance productivity, and achieve long-term success.

Recognizing the importance of digital transformation at customer site, symmedia Consulting Service assists in embracing cutting-edge technologies to streamline operations and foster growth. We analyze existing service operations, identify bottlenecks, and develop robust strategies to drive digitalization. Whether it’s implementing a connected IoT solution, remote assistance, or utilizing monitoring analytics, symmedia Consulting Service ensures that our customers stay at the forefront of technological advancements.

symmedia For machines. SSH Consulting Services

Service Integration

The Secure Service Hub enables our customers to cover their entire service landscape. First step is to integrate all machines (unconnected) into a sound and protected service process. We support our customers in defining, how and to which extent the Secure Service Hub is integrated into their systems and machine landscape. Together, we analyze the service processes, requirements, and the velocity to get the SSH started. Our customers decide whether they want to start offering Unconnected Services or have a fully integrated and connected setup from the very beginning. The service processes in place are analyzed to find the most suitable adaptations and the integration/harmonization for the customer organization. We support integrating the various system functionalities along the service processes of our customers. Security is one of our core values. Therefore, we are keen on setting up various security measures starting from the roles & permissions setup and respecting the company’s guidelines. With an own secure tenant, our customers have full autonomy and authority to partner up with any service organization.

Service Efficiency

We enhance the awareness and acceptance of the new platform organization by training key users. They can utilize their technical expertise to promote the platform usage by their colleagues within the customer organization. symmedia Consulting Service goes beyond implementation by offering comprehensive training and setup support services. We equip businesses with the knowledge and skills necessary to leverage their digital solutions effectively. We can help take the next steps to move from an unconnected machine to a securely connected machine unlocking the full potential of the platform. No matter if our customers want to start with a small circle of pilot clients or plan a “big bang” approach, we can set up the approach together.

Interface Integration

symmedia Consulting Service leverages the power of the IoT technology to create connected ecosystems that optimize operations. We specialize in implementing machine connectivity solutions, enabling machines and systems to communicate seamlessly. By harnessing IoT technology, businesses can achieve real-time monitoring, predictive maintenance, and data-driven decision-making. symmedia Consulting Service empowers organizations to unlock the full potential of Industry 4.0, fostering innovation and driving business growth. In an era where remote work and service have become essential, symmedia Consulting Service offers innovative solutions for remote service and maintenance. Our proven Secure Service Connect Tunnel provides live access to machine data, enabling remote diagnostics, maintenance, and troubleshooting. This minimizes downtime, improves service efficiency, and reduces costs. Additionally, our SSC Tunnel enables experts to guide on-site technicians remotely, enhancing collaboration and resolving issues swiftly. On top, we support our customers to integrate ERP and/or existing process support tools. The SSH with its “API fist” approach is designed to collaborate securely with other digital environments. We even support BULK uploads importing multiple data to the Secure Service Hub to speed up the digital service integration.


The symmedia Consulting Services portfolio empowers customers to navigate the complexities of digital transformation with confidence. By leveraging our industry expertise and cutting-edge technologies, organizations can optimize processes, enhance productivity, and unlock new opportunities for growth. With symmedia Consulting Service as a strategic partner, customers can embrace the digital future and stay ahead in today’s rapidly evolving business landscape.

Heads Up for more!

In our next symZone article about the symmedia Consulting Portfolio we’re gonna put the spotlight on Application Integration, Monitoring and Data Science – so come back for more soon!

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