{"id":41653,"date":"2023-09-11T11:54:13","date_gmt":"2023-09-11T09:54:13","guid":{"rendered":"https:\/\/symmedia.de\/?p=41653"},"modified":"2023-11-07T10:21:56","modified_gmt":"2023-11-07T09:21:56","slug":"co-creation-of-a-digital-europe","status":"publish","type":"post","link":"https:\/\/symmedia.de\/de\/co-creation-of-a-digital-europe\/","title":{"rendered":"Co-Creation eines digitalen Europas"},"content":{"rendered":"<div>\n<\/div>\n<div>\n<\/div>\n<h2>\n<h4>What is Co-Creation?<\/h4>\n<\/h2>\n<div>\n<p>Co-creation is a cooperation between citizens, companies, state institutions and research\/academies to develop digital products together. It\u2019s all about problem solving by including needs, ideas, perspectives and pouring into specifications, services for the benefit and growth of societies in Europe. In marketing and product development, co-creation is a management approach that allows companies and customers to collaborate. The basic idea is that customers and companies can create synergy effects through cooperation. The term was coined by C. K. Prahalad and Venkat Ramaswamy through the publication of the Harvard Business Review article, &#8222;Co-opting Customer Competence&#8220; in 2000.<\/p>\n<\/p>\n<p>Co-creation consists of two essential steps:<\/p>\n<ol>\n<li>Contribution: ideas are submitted<\/li>\n<li>Selection: the most promising ideas are selected<\/li>\n<\/ol>\n<\/div>\n<h2>\n<h4>What are the challenges?<\/h4>\n<\/h2>\n<div>\n<p>There are some factors that influence and interact heavily with the competitiveness of Europe as a digital economic area.<\/p>\n<\/p>\n<p>The framework conditions in the technology sector like education, research, and digital infrastructure (high-speed Internet, mobile Internet, digital identity, digital administration, and digital process chains) are key and a definite challenge in Europe. There are macroeconomic framework conditions like location, legal bases, administration, energy costs, tax and financing, and shortage of skilled workers. Particularly in Germany, the degree of \u201cHomeostasis\u201d, which means the desire for system balance, is high. E.g., Germany has the largest number of laws worldwide (blocking change through regulation). This is not the ideal climate for new companies and\/or entrepreneurship!<\/p>\n<p>Even when crises are an accelerator for change, there is a lack of consideration and a lively discourse of ideas. A crisis brings a high degree of motivation but also carries the danger of narrowmindedness.<\/p>\n<p>Ideology is a shortened view of reality (not the simple solution to a complex problem) &#8211; in addition, Germany tends to be intellectual &#8211; vastly lacking empiricism (i.e., trying it out) which generally has a bad reputation. But this is an extremely important factor in digitization. Short development cycles, fast feedback, adaptation, and trying again (of course with sense and reason). In development, this is called the AGILE way of working \u2013 those who do it right are in great favor and experience immediate success. With fear and risk aversion, we cannot play effectively in international competition. Asians see digitization and automation as a further development of society and an increase in life stages. This proactive approach gives them the upwind.<\/p>\n<\/div>\n<h2>\n<h5>Investment in the digitalization of Europe<\/h5>\n<\/h2>\n<div>\n<p>We must chase some basic attitudes and change the following issues timely.<\/p>\n<ol>\n<li>Dramatically increase high-speed connectivity (+ easy access)<\/li>\n<li>Implement nationwide digital identity. For example, in India, 800 million inhabitants have a digital identity. In Delhi, you can pay digitally on the street at the fruit dealer and all administrative processes are fully digitized<\/li>\n<li>Promote entrepreneurship from schools to universities and even with no significant diploma<\/li>\n<li>Nurture research institutions by state (a healthy mixture of corporate contact -&gt; Co-Creation and basic research)<\/li>\n<li>Invest in an integration culture for skilled workers<\/li>\n<\/ol>\n<\/div>\n<h2>\n<h5>There are positive factors in Europe<\/h5>\n<\/h2>\n<div>\n<p>The positive effects of living and working in Europe are tied to general factors like<\/p>\n<ul>\n<li>Quality of life (which can work like a magnet for specialists)<\/li>\n<li>Climate and environment<\/li>\n<li>Educational infrastructure &amp; specialist institutions (schools, universities\u2026)<\/li>\n<li>Creative and productive medium-sized companies<\/li>\n<li>Contemporary health-care system<\/li>\n<\/ul>\n<\/div>\n<h2>\n<h5>symmedia as an example<\/h5>\n<\/h2>\n<div>\n<p>symmedia is a European company with 25 years of experience in service digitization for machine builders and operators (we count TOP players in the DACH region as customers). We are pioneers when it comes to the secure connection to industrial machines. The COVID crisis has helped our market segment to reconsider, remote work is now normal. Today, the demand is greater than ever.<\/p>\n<p>We prepared for change at the right moment &#8211; this is only possible with the mindset throughout the company that change is always an opportunity to become better. We have managed a tight turnaround and the development of our new Secure Service Hub product within 18 months. Digitization accelerates competitiveness through the high degree of willingness to change. symmedia is therefore the best example of how digitization as a business model improves competitiveness!<\/p>\n<\/div>\n<h2>\n<h4>What Co-Creators face?<\/h4>\n<\/h2>\n<div>\n<p>Basically, co-creation means cooperation between companies and customers. This is important to get application-oriented feedback very early and continuously in the production process.<\/p>\n<\/div>\n<h2>\n<h5>Challenges with Co-Creation<\/h5>\n<\/h2>\n<div>\n<p>Cooperation requires a high degree of transparency and trust. Many European companies are still reserved when it comes to letting customers get too close to the production processes. Industries sometimes heavily rely on IP (Intellectual Property). But there is also another way \u2013 the best example for transparency is Elon Musk who has released all patents because he is not afraid of competition &#8211; and because he cannot rest on the status quo. Exciting thoughts like that in Germany, would be disreputable to unthinkable.<\/p>\n<p>An excellent product is important (not perfect and not 100% finished) &#8211; but it must represent a significant customer benefit and make work easier, accelerate the business and\/or reduce efforts for the customer. The customer is usually also an expert in his business area and can ensure that companies&#8216; products become better through transparency. Co-creation requires a high degree of sustainable win\/win thinking &#8211; which has not yet prevailed in all industries in the Anglo-Saxon \/ Western hemisphere.<\/p>\n<\/div>\n<h2>\n<h5>Co-Creation success factors<\/h5>\n<\/h2>\n<div>\n<p>Co-creation is successful when companies and customers work together in agile short cycles and have no problem with transparency. Of course, it also helps if the two parties respect each other for their corresponding performance and are inspired by a strong win\/win mentality. The most important part is that you establish a clear practical focus. You should jointly develop ideas and innovations quickly, give feedback together, adjust and implement them again. A co-creation is strong when work is done on the \u201creal\u201d object and the interests of the participants point at least in the same direction.<\/p>\n<\/div>\n<h2>\n<h4>symmedia lives the Co-Creation in two Directions<\/h4>\n<\/h2>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/07\/georg_fischer_logo.svg.png\" alt=\"\"><\/p>\n<\/div>\n<div>\n<p>With our owner Georg Fischer AG, we co-created our new product Secure Service Hub. This means that our joint experience and expertise, as a digital service provider and machine builder, have ensured that we were able to develop a new product in record time. We jointly receive fantastic feedback on the market.<\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/07\/soprasteria_logo_rvb.jpg\" alt=\"\"><\/p>\n<\/div>\n<div>\n<p>We have a co-creation relationship with SOPRA Steria because we as symmedia did not have sufficient capacity in the time of new development. Sopra Steria made a significant contribution in the field of technology and infrastructure so that we were able to provide the customer benefit with state-of-the-art technology and security.<\/p>\n<\/div>\n<div>\n<p>symmedia has been able to reinvent itself in 18 months &#8211; so that our history of 25 years of product development was not an obstacle, but the bold success factor. Co-creation will add importance as we develop digital services and intensify collaboration on a transparent level.<\/p>\n<\/div>\n<ul>\n<li><a href=\"#\">social<\/a>\n<\/li>\n<li><a href=\"#\">social<\/a>\n<\/li>\n<li><a href=\"#\">social<\/a>\n<\/li>\n<li><a href=\"#\">social<\/a>\n<\/li>\n<li><a href=\"#\">social<\/a>\n<\/li>\n<\/ul>\n<h3>You might also enjoy:<\/h3>\n<div>\n<\/div>\n<h3>Category<\/h3>\n<\/p>\n<h3>Latest Stories<\/h3>\n<div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"small\",\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"layout\":\"3-4,1-4\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"list\",\"props\":{\"column_breakpoint\":\"m\",\"css\":\".el-item{background:orange;color:#fff;padding:5px 30px;margin-right:20px;font-weight:600;font-size:14px;text-transform:uppercase;letter-spacing:1px}\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\"\",\"list_type\":\"horizontal\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"list_item\",\"source\":{\"query\":{\"name\":\"posts.singlePost\",\"field\":{\"name\":\"tags\",\"directives\":[{\"name\":\"slice\",\"arguments\":{\"offset\":0}}]}},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"name\"}}}}]},{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"title_style\":\"h3\"},\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"},\"content_de_de\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"}}}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"margin\":\"default\",\"margin_remove_bottom\":true,\"text_style\":\"lead\"},\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"excerpt\"}}},\"name\":\"Vorschautext\"},{\"type\":\"description_list\",\"props\":{\"column_breakpoint\":\"m\",\"css\":\".el-element{color:#999}\",\"layout\":\"grid-2\",\"list_element\":\"ul\",\"margin\":\"small\",\"margin_remove_top\":false,\"meta_align\":\"below-content\",\"meta_style\":\"text-meta\",\"show_content\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"title_element\":\"div\",\"title_grid_column_gap\":\"small\",\"title_grid_row_gap\":\"small\",\"title_grid_width\":\"auto\"},\"children\":[{\"type\":\"description_list_item\",\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"title\":{\"filters\":{\"search\":\"\",\"date\":\"\"},\"name\":\"date\"},\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"author.name\"}}}}],\"name\":\"Author und Datum\"},{\"type\":\"image\",\"props\":{\"image_height\":\"450\",\"image_svg_color\":\"emphasis\",\"image_width\":\"900\",\"margin\":\"medium\"},\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"image\":{\"filters\":{\"search\":\"\"},\"name\":\"featuredImage.url\"},\"image_alt\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"}}},\"name\":\"Featured Image\"},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h4>What is Co-Creation?<\\\/h4>\",\"content_de_de\":\"\n\n<h4>Was ist Co-Creation?<\\\/h4>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Co-creation is a cooperation between citizens, companies, state institutions and research\\\/academies to develop digital products together. It\\u2019s all about problem solving by including needs, ideas, perspectives and pouring into specifications, services for the benefit and growth of societies in Europe. In marketing and product development, co-creation is a management approach that allows companies and customers to collaborate. The basic idea is that customers and companies can create synergy effects through cooperation. The term was coined by C. K. Prahalad and Venkat Ramaswamy through the publication of the Harvard Business Review article, \\\"Co-opting Customer Competence\\\" in 2000.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<p>Co-creation consists of two essential steps:<\\\/p>\\n\n\n<ol>\\n\n\n<li>Contribution: ideas are submitted<\\\/li>\\n\n\n<li>Selection: the most promising ideas are selected<\\\/li>\\n<\\\/ol>\",\"content_de_de\":\"\n\n<p>Co-Creation ist eine Zusammenarbeit zwischen B\\u00fcrgern, Unternehmen, staatlichen Institutionen und Forschung\\\/Akademien, um gemeinsam digitale Produkte zu entwickeln. Es geht um die L\\u00f6sung von Problemen durch die Einbeziehung von Bed\\u00fcrfnissen, Ideen, Perspektiven und das Einflie\\u00dfen in Spezifikationen und Dienstleistungen zum Nutzen und Wachstum der Gesellschaften in Europa. Im Marketing und in der Produktentwicklung ist Co-Creation ein Managementansatz, der es Unternehmen und Kunden erm\\u00f6glicht, zusammenzuarbeiten. Der Grundgedanke ist, dass Kunden und Unternehmen durch Zusammenarbeit Synergieeffekte schaffen k\\u00f6nnen. Der Begriff wurde von C. K. Prahalad und Venkat Ramaswamy durch die Ver\\u00f6ffentlichung des Harvard Business Review-Artikels \\\"Co-opting Customer Competence\\\" im Jahr 2000 gepr\\u00e4gt.<\\\/p>\\n\n\n<p>Co-Creation besteht aus zwei wesentlichen Schritten:<\\\/p>\\n\n\n<ol>\\n\n\n<li>Beitrag: Ideen werden eingereicht<\\\/li>\\n\n\n<li>Auswahl: die vielversprechendsten Ideen werden ausgew\\u00e4hlt<\\\/li>\\n<\\\/ol>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h4>What are the challenges?<\\\/h4>\",\"content_de_de\":\"\n\n<h4>Was sind die Herausforderungen?\\u00a0<\\\/h4>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>There are some factors that influence and interact heavily with the competitiveness of Europe as a digital economic area.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<p>The framework conditions in the technology sector like education, research, and digital infrastructure (high-speed Internet, mobile Internet, digital identity, digital administration, and digital process chains) are key and a definite challenge in Europe. There are macroeconomic framework conditions like location, legal bases, administration, energy costs, tax and financing, and shortage of skilled workers. Particularly in Germany, the degree of \\u201cHomeostasis\\u201d, which means the desire for system balance, is high. E.g., Germany has the largest number of laws worldwide (blocking change through regulation). This is not the ideal climate for new companies and\\\/or entrepreneurship!<\\\/p>\\n\n\n<p>Even when crises are an accelerator for change, there is a lack of consideration and a lively discourse of ideas. A crisis brings a high degree of motivation but also carries the danger of narrowmindedness.<\\\/p>\\n\n\n<p>Ideology is a shortened view of reality (not the simple solution to a complex problem) - in addition, Germany tends to be intellectual - vastly lacking empiricism (i.e., trying it out) which generally has a bad reputation. But this is an extremely important factor in digitization. Short development cycles, fast feedback, adaptation, and trying again (of course with sense and reason). In development, this is called the AGILE way of working \\u2013 those who do it right are in great favor and experience immediate success. With fear and risk aversion, we cannot play effectively in international competition. Asians see digitization and automation as a further development of society and an increase in life stages. This proactive approach gives them the upwind.<\\\/p>\",\"content_de_de\":\"\n\n<p>Es gibt einige Faktoren, die die Wettbewerbsf\\u00e4higkeit Europas als digitaler Wirtschaftsraum stark beeinflussen und mit ihr interagieren.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<p>Die Rahmenbedingungen im Technologiesektor wie Bildung, Forschung und digitale Infrastruktur (Hochgeschwindigkeitsinternet, mobiles Internet, digitale Identit\\u00e4t, digitale Verwaltung und digitale Prozessketten) sind von zentraler Bedeutung und eine eindeutige Herausforderung in Europa. Hinzu kommen makro\\u00f6konomische Rahmenbedingungen wie Standort, Rechtsgrundlagen, Verwaltung, Energiekosten, Steuern und Finanzierung sowie der Fachkr\\u00e4ftemangel. Gerade in Deutschland ist der Grad der \\\"Homeostasis\\\", also der Wunsch nach Systemgleichgewicht, hoch. So hat Deutschland etwa die gr\\u00f6\\u00dfte Anzahl von Gesetzen weltweit (Blockierung des Wandels durch Regulierung). Dies ist kein ideales Klima f\\u00fcr neue Unternehmen und\\\/oder Unternehmertum!<\\\/p>\\n\n\n<p>Auch wenn Krisen ein Beschleuniger f\\u00fcr Ver\\u00e4nderungen sind, mangelt es an R\\u00fccksichtnahme und einem lebendigen Ideendiskurs. Eine Krise bringt ein hohes Ma\\u00df an Motivation, birgt aber auch die Gefahr der Engstirnigkeit.<\\\/p>\\n\n\n<p>Ideologie ist eine verk\\u00fcrzte Sicht auf die Realit\\u00e4t (nicht die einfache L\\u00f6sung eines komplexen Problems) - au\\u00dferdem ist Deutschland eher intellektuell gepr\\u00e4gt, es fehlt die Empirie (also das Ausprobieren), die allgemein einen schlechten Ruf hat. Dies ist aber ein extrem wichtiger Faktor in der Digitalisierung. Kurze Entwicklungszyklen, schnelles Feedback, Anpassung und erneuter Versuch (nat\\u00fcrlich mit Sinn und Verstand). In der Entwicklung nennt man das die AGILE Arbeitsweise - wer es richtig macht, steht hoch im Kurs und hat sofort Erfolg. Mit Angst und Risikoscheu k\\u00f6nnen wir im internationalen Wettbewerb nicht erfolgreich mitspielen. Die Asiaten sehen die Digitalisierung und Automatisierung als Weiterentwicklung der Gesellschaft und als Steigerung der Lebensabschnitte. Dieser proaktive Ansatz gibt ihnen Aufwind.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h5>Investment in the digitalization of Europe<\\\/h5>\",\"content_de_de\":\"\n\n<h5>Investitionen in die Digitalisierung Europas<\\\/h5>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We must chase some basic attitudes and change the following issues timely.<\\\/p>\\n\n\n<ol>\\n\n\n<li>Dramatically increase high-speed connectivity (+ easy access)<\\\/li>\\n\n\n<li>Implement nationwide digital identity. For example, in India, 800 million inhabitants have a digital identity. In Delhi, you can pay digitally on the street at the fruit dealer and all administrative processes are fully digitized<\\\/li>\\n\n\n<li>Promote entrepreneurship from schools to universities and even with no significant diploma<\\\/li>\\n\n\n<li>Nurture research institutions by state (a healthy mixture of corporate contact -&gt; Co-Creation and basic research)<\\\/li>\\n\n\n<li>Invest in an integration culture for skilled workers<\\\/li>\\n<\\\/ol>\",\"content_de_de\":\"\n\n<p>Wir m\\u00fcssen einige grunds\\u00e4tzliche Einstellungen \\u00fcberdenken und die folgenden Punkte rechtzeitig \\u00e4ndern.<\\\/p>\\n\n\n<ol>\\n\n\n<li>Drastische Verbesserung der Hochgeschwindigkeitsverbindungen (+ einfacher Zugang)<\\\/li>\\n\n\n<li>Einf\\u00fchrung einer landesweiten digitalen Identit\\u00e4t. In Indien etwa haben 800 Millionen Einwohner eine digitale Identit\\u00e4t. In Delhi kann man auf der Stra\\u00dfe beim Obsth\\u00e4ndler digital bezahlen und alle Verwaltungsprozesse sind vollst\\u00e4ndig digitalisiert<\\\/li>\\n\n\n<li>F\\u00f6rderung des Unternehmertums von der Schule bis zur Universit\\u00e4t, auch ohne nennenswerten Abschluss<\\\/li>\\n\n\n<li>F\\u00f6rderung von Forschungseinrichtungen durch den Staat (eine gesunde Mischung aus Unternehmenskontakten -&gt; Co-Creation und Grundlagenforschung)<\\\/li>\\n\n\n<li>Investition in eine Integrationskultur f\\u00fcr Fachkr\\u00e4fte<\\\/li>\\n<\\\/ol>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h5>There are positive factors in Europe<\\\/h5>\",\"content_de_de\":\"\n\n<h5>In Europa gibt es positive Faktoren<\\\/h5>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>The positive effects of living and working in Europe are tied to general factors like<\\\/p>\\n\n\n<ul>\\n\n\n<li>Quality of life (which can work like a magnet for specialists)<\\\/li>\\n\n\n<li>Climate and environment<\\\/li>\\n\n\n<li>Educational infrastructure &amp; specialist institutions (schools, universities\\u2026)<\\\/li>\\n\n\n<li>Creative and productive medium-sized companies<\\\/li>\\n\n\n<li>Contemporary health-care system<\\\/li>\\n<\\\/ul>\",\"content_de_de\":\"\n\n<p>Die positiven Auswirkungen des Lebens und Arbeitens in Europa sind an allgemeine Faktoren gekn\\u00fcpft wie<\\\/p>\\n\n\n<ul>\\n\n\n<li>Lebensqualit\\u00e4t (die wie ein Magnet f\\u00fcr Spezialisten wirken kann)<\\\/li>\\n\n\n<li>Klima und Umwelt<\\\/li>\\n\n\n<li>Bildungsinfrastruktur und Facheinrichtungen (Schulen, Universit\\u00e4ten...)<\\\/li>\\n\n\n<li>Kreative und produktive mittelst\\u00e4ndische Unternehmen<\\\/li>\\n\n\n<li>Das heutige Gesundheitssystem<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h5>symmedia as an example<\\\/h5>\",\"content_de_de\":\"\n\n<h5>symmedia als Beispiel<\\\/h5>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>symmedia is a European company with 25 years of experience in service digitization for machine builders and operators (we count TOP players in the DACH region as customers). We are pioneers when it comes to the secure connection to industrial machines. The COVID crisis has helped our market segment to reconsider, remote work is now normal. Today, the demand is greater than ever.<\\\/p>\\n\n\n<p>We prepared for change at the right moment - this is only possible with the mindset throughout the company that change is always an opportunity to become better. We have managed a tight turnaround and the development of our new Secure Service Hub product within 18 months. Digitization accelerates competitiveness through the high degree of willingness to change. symmedia is therefore the best example of how digitization as a business model improves competitiveness!<\\\/p>\",\"content_de_de\":\"\n\n<p>symmedia ist ein europ\\u00e4isches Unternehmen mit 25 Jahren Erfahrung in der Service-Digitalisierung f\\u00fcr Maschinenbauer und -betreiber (wir z\\u00e4hlen TOP-Player in der DACH-Region zu unseren Kunden). Wir sind Pioniere, wenn es um die sichere Anbindung an Industriemaschinen geht. Die COVID-Krise hat in unserem Marktsegment zu einem Umdenken gef\\u00fchrt, Fernarbeit ist heute normal. Die Nachfrage ist heute gr\\u00f6\\u00dfer denn je.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<p>Wir haben uns im richtigen Moment auf den Wandel vorbereitet - dies ist nur m\\u00f6glich, wenn im gesamten Unternehmen die Einstellung vorherrscht, dass Ver\\u00e4nderungen immer eine Chance sind, besser zu werden. Wir haben einen straffen Turnaround und die Entwicklung unseres neuen Produktes Secure Service Hub innerhalb von 18 Monaten geschafft. Die Digitalisierung beschleunigt die Wettbewerbsf\\u00e4higkeit durch ein hohes Ma\\u00df an Ver\\u00e4nderungsbereitschaft. symmedia ist damit das beste Beispiel daf\\u00fcr, wie Digitalisierung als Gesch\\u00e4ftsmodell die Wettbewerbsf\\u00e4higkeit verbessert!<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h4>What Co-Creators face?<\\\/h4>\",\"content_de_de\":\"\n\n<h4>Womit sind die Co-Creators konfrontiert?<\\\/h4>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Basically, co-creation means cooperation between companies and customers. This is important to get application-oriented feedback very early and continuously in the production process.<\\\/p>\",\"content_de_de\":\"\n\n<p>Im Grunde bedeutet Co-Creation die Zusammenarbeit zwischen Unternehmen und Kunden. Dies ist wichtig, um sehr fr\\u00fch und kontinuierlich im Produktionsprozess anwendungsorientiertes Feedback zu erhalten.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h5>Challenges with Co-Creation<\\\/h5>\",\"content_de_de\":\"\n\n<h5>Herausforderungen bei der Co-Creation<\\\/h5>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Cooperation requires a high degree of transparency and trust. Many European companies are still reserved when it comes to letting customers get too close to the production processes. Industries sometimes heavily rely on IP (Intellectual Property). But there is also another way \\u2013 the best example for transparency is Elon Musk who has released all patents because he is not afraid of competition - and because he cannot rest on the status quo. Exciting thoughts like that in Germany, would be disreputable to unthinkable.<\\\/p>\\n\n\n<p>An excellent product is important (not perfect and not 100% finished) - but it must represent a significant customer benefit and make work easier, accelerate the business and\\\/or reduce efforts for the customer. The customer is usually also an expert in his business area and can ensure that companies' products become better through transparency. Co-creation requires a high degree of sustainable win\\\/win thinking - which has not yet prevailed in all industries in the Anglo-Saxon \\\/ Western hemisphere.<\\\/p>\",\"content_de_de\":\"\n\n<p>Die Zusammenarbeit erfordert ein hohes Ma\\u00df an Transparenz und Vertrauen. Viele europ\\u00e4ische Unternehmen sind noch zur\\u00fcckhaltend, wenn es darum geht, Kunden zu nahe an die Produktionsprozesse heranzulassen. Die Industrie st\\u00fctzt sich manchmal stark auf geistiges Eigentum (IP). Aber es geht auch anders - das beste Beispiel f\\u00fcr Transparenz ist Elon Musk, der alle Patente freigegeben hat, weil er den Wettbewerb nicht scheut - und weil er sich nicht auf dem Status quo ausruhen kann. Spannende Gedanken wie dieser w\\u00e4ren in Deutschland verrufen bis undenkbar.<\\\/p>\\n\n\n<p>Ein exzellentes Produkt ist wichtig (nicht perfekt und nicht 100%ig fertig) - aber es muss einen signifikanten Kundennutzen darstellen und die Arbeit erleichtern, das Gesch\\u00e4ft beschleunigen und\\\/oder den Aufwand f\\u00fcr den Kunden reduzieren. Der Kunde ist in der Regel auch Experte in seinem Gesch\\u00e4ftsfeld und kann durch Transparenz daf\\u00fcr sorgen, dass die Produkte der Unternehmen besser werden. Co-Creation erfordert ein hohes Ma\\u00df an nachhaltigem Win-Win-Denken - das sich in der angels\\u00e4chsischen \\\/ westlichen Hemisph\\u00e4re noch nicht in allen Branchen durchgesetzt hat.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h5>Co-Creation success factors<\\\/h5>\",\"content_de_de\":\"\n\n<h5>Erfolgsfaktoren f\\u00fcr die Co-Creation<\\\/h5>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Co-creation is successful when companies and customers work together in agile short cycles and have no problem with transparency. Of course, it also helps if the two parties respect each other for their corresponding performance and are inspired by a strong win\\\/win mentality. The most important part is that you establish a clear practical focus. You should jointly develop ideas and innovations quickly, give feedback together, adjust and implement them again. A co-creation is strong when work is done on the \\u201creal\\u201d object and the interests of the participants point at least in the same direction.<\\\/p>\",\"content_de_de\":\"\n\n<p>Co-Creation ist dann erfolgreich, wenn Unternehmen und Kunden in agilen kurzen Zyklen zusammenarbeiten und kein Problem mit Transparenz haben. Nat\\u00fcrlich hilft es auch, wenn die beiden Parteien sich gegenseitig f\\u00fcr ihre jeweilige Leistung respektieren und von einer starken Win-Win-Mentalit\\u00e4t beseelt sind. Das Wichtigste ist, dass Sie einen klaren Praxisbezug herstellen. Sie sollten gemeinsam Ideen und Innovationen schnell entwickeln, gemeinsam Feedback geben, anpassen und wieder umsetzen. Eine Co-Creation ist dann stark, wenn am \\\"echten\\\" Objekt gearbeitet wird und die Interessen der Beteiligten zumindest in die gleiche Richtung weisen.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h4>symmedia lives the Co-Creation in two Directions<\\\/h4>\",\"content_de_de\":\"\n\n<h4>symmedia lebt die Co-Creation in zwei Richtungen<\\\/h4>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}},{\"type\":\"panel\",\"props\":{\"content\":\"\",\"content_align\":true,\"content_column_breakpoint\":\"m\",\"content_style\":\"text-meta\",\"css\":\".el-content{font-weight:normal;letter-spacing: -0.5px;font-size: 13px;}\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/2023\\\/07\\\/georg_fischer_logo.svg.png\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_height\":\"159\",\"image_svg_color\":\"emphasis\",\"image_width\":\"480\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"medium\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"title_align\":\"top\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\"},\"name\":\"Bild + Caption\"},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>With our owner Georg Fischer AG, we co-created our new product Secure Service Hub. This means that our joint experience and expertise, as a digital service provider and machine builder, have ensured that we were able to develop a new product in record time. We jointly receive fantastic feedback on the market.<\\\/p>\",\"content_de_de\":\"\n\n<p>Gemeinsam mit unserem Eigent\\u00fcmer, der Georg Fischer AG, haben wir unser neues Produkt Secure Service Hub entwickelt. Das hei\\u00dft, unsere gemeinsame Erfahrung und Kompetenz als digitaler Dienstleister und Maschinenbauer hat daf\\u00fcr gesorgt, dass wir in Rekordzeit ein neues Produkt entwickeln konnten. Gemeinsam erhalten wir ein fantastisches Feedback aus dem Markt.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"panel\",\"props\":{\"content\":\"\",\"content_align\":true,\"content_column_breakpoint\":\"m\",\"content_style\":\"text-meta\",\"css\":\".el-content{font-weight:normal;letter-spacing: -0.5px;font-size: 13px;}\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/2023\\\/07\\\/soprasteria_logo_rvb.jpg\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_height\":\"120\",\"image_svg_color\":\"emphasis\",\"image_width\":\"480\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"medium\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"title_align\":\"top\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\"},\"name\":\"Bild + Caption\"},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We have a co-creation relationship with SOPRA Steria because we as symmedia did not have sufficient capacity in the time of new development. Sopra Steria made a significant contribution in the field of technology and infrastructure so that we were able to provide the customer benefit with state-of-the-art technology and security.<\\\/p>\",\"content_de_de\":\"\n\n<p>Wir haben eine Co-Creation-Beziehung mit SOPRA Steria, weil wir als symmedia in der Zeit der Neuentwicklung nicht \\u00fcber ausreichende Kapazit\\u00e4ten verf\\u00fcgten. Sopra Steria hat einen wesentlichen Beitrag im Bereich Technik und Infrastruktur geleistet, so dass wir den Kundennutzen mit modernster Technik und Sicherheit bieten konnten.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>symmedia has been able to reinvent itself in 18 months - so that our history of 25 years of product development was not an obstacle, but the bold success factor. Co-creation will add importance as we develop digital services and intensify collaboration on a transparent level.<\\\/p>\",\"content_de_de\":\"\n\n<p>symmedia hat es geschafft, sich in 18 Monaten neu zu erfinden - so dass unsere Historie von 25 Jahren Produktentwicklung kein Hindernis, sondern der mutige Erfolgsfaktor war. 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