{"id":189709,"date":"2025-12-15T18:25:43","date_gmt":"2025-12-15T17:25:43","guid":{"rendered":"https:\/\/symmedia.de\/?p=189709"},"modified":"2025-12-17T14:08:30","modified_gmt":"2025-12-17T13:08:30","slug":"effizientere-serviceprozesse-und-weniger-stillstand-symmedia-hub-innosoft-als-starke-kombination-fur-den-maschinenservice","status":"publish","type":"post","link":"https:\/\/symmedia.de\/de\/effizientere-serviceprozesse-und-weniger-stillstand-symmedia-hub-innosoft-als-starke-kombination-fur-den-maschinenservice\/","title":{"rendered":"Effizientere Serviceprozesse und weniger Stillstand: symmedia Hub + Innosoft als starke Kombination f\u00fcr den Maschinenservice"},"content":{"rendered":"<div>\n<\/div>\n<div>\n<\/div>\n<div>\n<p>The new integration between <strong>symmedia Hub <\/strong>and <strong>Innosoft Field Service Management <\/strong>provides a consistent digital process for this, from the initial remote diagnosis to the optimally planned dispatch of a technician.<\/p>\n<h4><strong>Digital service with the symmedia Hub: the most efficient way to solve problems quickly<\/strong><\/h4>\n<p>Digital collaboration between the operator and the manufacturer ensures fast response times and traceable fault analysis. The symmedia Hub provides the appropriate collaboration tools for this \u2013 regardless of whether the machine already has remote access.<\/p>\n<p>Even without a direct connection to the machine, the hub already offers extensive possibilities:<\/p>\n<ul>\n<li><strong>Structured problem description <\/strong>by the operator via ticket system<\/li>\n<li><strong>Uploads of images, videos, and documents<\/strong><\/li>\n<li><strong>Collaboration on shared whiteboards<\/strong><\/li>\n<li>Access to <strong>machine history and previous cases<\/strong><\/li>\n<li><strong>Technical assessment <\/strong>of which parts, tools, or qualifications will be required<\/li>\n<\/ul>\n<p>If the machine allows remote access via the symmedia Edge Device, even more comprehensive analyses are possible:<\/p>\n<ul>\n<li>Evaluation of <strong>machine data, statuses, and error messages<\/strong><\/li>\n<li>Retrieval of <strong>log files and parameters<\/strong><\/li>\n<li>Performing secure <strong>remote diagnostics and service actions<\/strong><\/li>\n<li><strong>Testing initial measures <\/strong>before a technician is even scheduled<\/li>\n<\/ul>\n<p>This immediate transparency enables problems to be pinpointed more quickly than any on-site visit could.<\/p>\n<h4><strong>This preliminary analysis\u2014with or without remote access\u2014enables a central decision to be made:<\/strong><\/h4>\n<p>Can the problem be solved remotely, or is a technician visit necessary?<\/p>\n<p><strong>If a visit is necessary,<\/strong> the technician arrives optimally prepared: with the right parts, tools, and information. This significantly reduces wasted trips and shortens downtime.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/sym_service_case.webp\" alt=\"\"><\/p>\n<div>\n<h4><strong>Seamless handover to Innosoft Field Management \u2013 without any loss of information<\/strong><\/h4>\n<p>If a service case is closed as &#8222;unresolved&#8220; in the symmedia Hub, the interface automatically generates an Innosoft task <strong>with all relevant data, including <\/strong>title, description, machine assignment, and urgency. (Documentation: automatic task creation, including case details and machine assignment)<\/p>\n<p>Remote diagnostics are thus directly incorporated into resource planning. No cases need to be transferred manually, and no details are lost. In the Innosoft Planning Board, the case is immediately visible, clearly prioritized, and can be directly assigned to a suitable technician so that the on-site assignment can be optimally planned.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/sym_service_case_innsoft_fieldservicemanagement.webp\" alt=\"\"><\/p>\n<div>\n<h4><strong>The added value for manufacturers and operators<\/strong><\/h4>\n<ul>\n<li><strong>Faster response through remote analysis in the Hub: <\/strong>Problems are understood more quickly and often directly narrowed down or solved immediately.<\/li>\n<\/ul>\n<ul>\n<li><strong>Optimally planned technician assignments: <\/strong>The preliminary analysis provides all the information needed for successful assignments on the first visit.<\/li>\n<\/ul>\n<ul>\n<li><strong>Significantly reduced downtime: <\/strong>Well-prepared assignments and clear prioritization ensure rapid problem resolution.<\/li>\n<\/ul>\n<ul>\n<li><strong>Consistent digital service process: <\/strong>From fault reporting and remote diagnosis to assignment planning, everything runs seamlessly.<\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/sym_service_case_innsoft_fieldservicemanagement2.webp\" alt=\"\"><\/p>\n<hr>\n<div>\n<h4><strong>Conclusion: A service process that really works<\/strong><\/h4>\n<p>The combination of <strong>symmedia Hub <\/strong>and <strong>Innosoft Field Management <\/strong>combines fast remote diagnostics, intelligent decision-making, and efficient resource planning.<\/p>\n<p>The result is <strong>more efficient processes, better-informed technicians, and significantly reduced downtime in production.<\/strong><\/p>\n<\/div>\n<hr>\n<div>\n<p><strong>Curious of what symmedia Hub can do for you?<br \/>Contact our sales team for more information.<\/strong><\/p>\n<p><span><a href=\"mailto:sales@symmedia.de\"><strong>sales@symmedia.de<\/strong><\/a><\/span><strong><br \/>+49 (0)521 9665 50<\/strong><\/p>\n<\/div>\n<hr>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/sym_kayandorf_web_2-1.jpg\" alt=\"Kay Andorf, CPO bei symmedia\"><\/p>\n<div>\n<h6>Author<\/h6>\n<\/div>\n<div>\n<h5>Kay Andorf<\/h5>\n<p>Kay Andorf is symmedia&#8217;s Chief Product Officer with extensive experience in product development and digital transformation. With his passion for innovative solutions, he drives the development of the symmedia Hub together with symmedia\u2019s Product Owners. At the symZone, he&#8217;ll give you valuable insight on how to fully leverage the opportunities of digitization.<\/p>\n<\/div>\n<h3>You might also enjoy:<\/h3>\n<div>\n<\/div>\n<h3>Category<\/h3>\n<\/p>\n<h3>Latest Stories<\/h3>\n<div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"small\",\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"layout\":\"3-4,1-4\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"list\",\"props\":{\"column_breakpoint\":\"m\",\"css\":\".el-item{background:orange;color:#fff;padding:5px 30px;margin-right:20px;font-weight:600;font-size:14px;text-transform:uppercase;letter-spacing:1px}\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\"\",\"list_type\":\"horizontal\",\"margin\":\"default\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"list_item\",\"source\":{\"query\":{\"name\":\"posts.singlePost\",\"field\":{\"name\":\"tags\",\"directives\":[{\"name\":\"slice\",\"arguments\":{\"offset\":0}}]}},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"name\"}}}}]},{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"title_style\":\"h3\"},\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"},\"content_de_de\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"}}}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"margin\":\"default\",\"margin_remove_bottom\":true,\"text_style\":\"lead\"},\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"excerpt\"}}},\"name\":\"Vorschautext\"},{\"type\":\"description_list\",\"props\":{\"column_breakpoint\":\"m\",\"css\":\".el-element{color:#999}\",\"layout\":\"grid-2\",\"list_element\":\"ul\",\"margin\":\"small\",\"margin_remove_top\":false,\"meta_align\":\"below-content\",\"meta_style\":\"text-meta\",\"show_content\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"title_element\":\"div\",\"title_grid_column_gap\":\"small\",\"title_grid_row_gap\":\"small\",\"title_grid_width\":\"auto\"},\"children\":[{\"type\":\"description_list_item\",\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"title\":{\"filters\":{\"search\":\"\",\"date\":\"\"},\"name\":\"date\"},\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"author.name\"}}}}],\"name\":\"Author und Datum\"},{\"type\":\"image\",\"props\":{\"image_height\":\"450\",\"image_svg_color\":\"emphasis\",\"image_width\":\"900\",\"margin\":\"medium\"},\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"image\":{\"filters\":{\"search\":\"\"},\"name\":\"featuredImage.url\"},\"image_alt\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"}}},\"name\":\"Featured Image\"},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>The new integration between <strong>symmedia Hub <\\\/strong>and <strong>Innosoft Field Service Management <\\\/strong>provides a consistent digital process for this, from the initial remote diagnosis to the optimally planned dispatch of a technician.<\\\/p>\\n\n\n<h4><strong>Digital service with the symmedia Hub: the most efficient way to solve problems quickly<\\\/strong><\\\/h4>\\n\n\n<p>Digital collaboration between the operator and the manufacturer ensures fast response times and traceable fault analysis. The symmedia Hub provides the appropriate collaboration tools for this \\u2013 regardless of whether the machine already has remote access.<\\\/p>\\n\n\n<p>Even without a direct connection to the machine, the hub already offers extensive possibilities:<\\\/p>\\n\n\n<ul>\\n\n\n<li><strong>Structured problem description <\\\/strong>by the operator via ticket system<\\\/li>\\n\n\n<li><strong>Uploads of images, videos, and documents<\\\/strong><\\\/li>\\n\n\n<li><strong>Collaboration on shared whiteboards<\\\/strong><\\\/li>\\n\n\n<li>Access to <strong>machine history and previous cases<\\\/strong><\\\/li>\\n\n\n<li><strong>Technical assessment <\\\/strong>of which parts, tools, or qualifications will be required<\\\/li>\\n<\\\/ul>\\n\n\n<p>If the machine allows remote access via the symmedia Edge Device, even more comprehensive analyses are possible:<\\\/p>\\n\n\n<ul>\\n\n\n<li>Evaluation of <strong>machine data, statuses, and error messages<\\\/strong><\\\/li>\\n\n\n<li>Retrieval of <strong>log files and parameters<\\\/strong><\\\/li>\\n\n\n<li>Performing secure <strong>remote diagnostics and service actions<\\\/strong><\\\/li>\\n\n\n<li><strong>Testing initial measures <\\\/strong>before a technician is even scheduled<\\\/li>\\n<\\\/ul>\\n\n\n<p>This immediate transparency enables problems to be pinpointed more quickly than any on-site visit could.<\\\/p>\\n\n\n<h4><strong>This preliminary analysis\\u2014with or without remote access\\u2014enables a central decision to be made:<\\\/strong><\\\/h4>\\n\n\n<p>Can the problem be solved remotely, or is a technician visit necessary?<\\\/p>\\n\n\n<p><strong>If a visit is necessary,<\\\/strong> the technician arrives optimally prepared: with the right parts, tools, and information. This significantly reduces wasted trips and shortens downtime.<\\\/p>\",\"content_de_de\":\"\n\n<p>Die neue Integration zwischen dem <strong>symmedia Hub<\\\/strong> und dem <strong>Innosoft Field Service Management<\\\/strong> hierf\\u00fcr einen durchg\\u00e4ngigen digitalen Prozess \\u2013 von der ersten Remote-Diagnose bis zur optimal geplanten Entsendung eines Technikers.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<h4><strong>Digitaler Service mit dem symmedia Hub: Der effizienteste Weg zur schnellen Probleml\\u00f6sung<\\\/strong><\\\/h4>\\n\n\n<p>Die digitale Zusammenarbeit zwischen dem Operator und dem Hersteller sorgt f\\u00fcr eine schnelle Reaktionszeit und eine nachvollziehbare Fehleranalyse.\\u2028Der symmedia Hub bietet dazu die entsprechenden Kollaborationstools - unabh\\u00e4ngig davon, ob die Maschine bereits \\u00fcber einen remote Zugriff verf\\u00fcgt.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<p>Auch ohne direkte Verbindung zur Maschine bietet der Hub bereits umfangreiche M\\u00f6glichkeiten:<\\\/p>\\n\n\n<ul>\\n\n\n<li><strong>Strukturierte Problembeschreibung<\\\/strong> durch den Operator via Ticketsystem<\\\/li>\\n\n\n<li><strong>Uploads von Bildern, Videos und Dokumenten<\\\/strong><\\\/li>\\n\n\n<li><strong>Zusammenarbeit auf gemeinsamen Whiteboards<\\\/strong><\\\/li>\\n\n\n<li>Zugriff auf <strong>Maschinenhistorie und fr\\u00fchere F\\u00e4lle<\\\/strong><\\\/li>\\n\n\n<li><strong>Technische Einsch\\u00e4tzung<\\\/strong>, welche Teile, Werkzeuge oder Qualifikationen erforderlich sein werden<\\\/li>\\n<\\\/ul>\\n\n\n<p>Wenn die Maschine \\u00fcber das symmedia Edge Device einen Remote-Zugriff erm\\u00f6glicht, sind weitere umfangreichere Analysen m\\u00f6glich:<\\\/p>\\n\n\n<ul>\\n\n\n<li>Auswertung von <strong>Maschinendaten, Zust\\u00e4nden und Fehlermeldungen<\\\/strong><\\\/li>\\n\n\n<li>Abruf von <strong>Logfiles und Parametern<\\\/strong><\\\/li>\\n\n\n<li>Durchf\\u00fchrung sicherer <strong>Remote-Diagnosen und Serviceaktionen<\\\/strong><\\\/li>\\n\n\n<li><strong>Testen erster Ma\\u00dfnahmen<\\\/strong>, bevor ein Techniker \\u00fcberhaupt eingeplant wird<\\\/li>\\n<\\\/ul>\\n\n\n<p><\\\/p>\\n\n\n<p>Diese unmittelbare Transparenz erm\\u00f6glicht eine pr\\u00e4zise Eingrenzung von Problemen\\u2013 schneller, als es jeder Vor-Ort-Besuch sein k\\u00f6nnte.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<h4><strong>Diese Voranalyse \\u2013 ob mit oder ohne Remote-Zugriff \\u2013 erm\\u00f6glicht eine zentrale Entscheidung:<\\\/strong><\\\/h4>\\n\n\n<p>Kann das Problem remote gel\\u00f6st werden oder ist ein Techniker-Einsatz notwendig?<\\\/p>\\n\n\n<p><strong>Wenn ein Einsatz notwendig ist,<\\\/strong> kommt der Techniker optimal vorbereitet: mit den richtigen Teilen, Werkzeugen und Informationen. Das reduziert Fehlfahrten und verk\\u00fcrzt Stillstandzeiten deutlich.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/sym_service_case.webp\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h4><strong>Seamless handover to Innosoft Field Management \\u2013 without any loss of information<\\\/strong><\\\/h4>\\n\n\n<p>If a service case is closed as \\\"unresolved\\\" in the symmedia Hub, the interface automatically generates an Innosoft task <strong>with all relevant data, including <\\\/strong>title, description, machine assignment, and urgency. (Documentation: automatic task creation, including case details and machine assignment)<\\\/p>\\n\n\n<p>Remote diagnostics are thus directly incorporated into resource planning. No cases need to be transferred manually, and no details are lost. In the Innosoft Planning Board, the case is immediately visible, clearly prioritized, and can be directly assigned to a suitable technician so that the on-site assignment can be optimally planned.<\\\/p>\",\"content_de_de\":\"\n\n<h4><strong>Nahtlose \\u00dcbergabe an das Innosoft Field Management \\u2013 ohne Informationsverluste<\\\/strong><\\\/h4>\\n\n\n<p>Wird ein Service Case im symmedia Hub als \\u201enicht gel\\u00f6st\\u201c abgeschlossen, erzeugt die Schnittstelle automatisch einen Innosoft-Task<strong> mit allen relevanten Daten, einschlie\\u00dflich<\\\/strong> Titel, Beschreibung, Maschinenzuordnung und Dringlichkeit. (Dokumentation: automatische Task-Erstellung inkl. Case-Details und Maschinenzuordnung)<\\\/p>\\n\n\n<p>Die Remote-Diagnose flie\\u00dft so direkt in die Einsatzplanung ein. Es muss kein Fall manuell \\u00fcbertragen werden und es geht kein Detail verloren. Im Innosoft Planning Board wird der Fall sofort sichtbar, klar priorisiert und kann direkt einem passenden Techniker zugewiesen werden, sodass der Vor-Ort-Einsatz optimal geplant werden kann.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"image\",\"props\":{\"css\":\".el-element {margin-bottom: 20px; margin-top: 20px;}\",\"image\":\"wp-content\\\/uploads\\\/sym_service_case_innsoft_fieldservicemanagement.webp\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h4><strong>The added value for manufacturers and operators<\\\/strong><\\\/h4>\\n\n\n<ul>\\n\n\n<li><strong>Faster response through remote analysis in the Hub: <\\\/strong>Problems are understood more quickly and often directly narrowed down or solved immediately.<\\\/li>\\n<\\\/ul>\\n\n\n<ul>\\n\n\n<li><strong>Optimally planned technician assignments: <\\\/strong>The preliminary analysis provides all the information needed for successful assignments on the first visit.<\\\/li>\\n<\\\/ul>\\n\n\n<ul>\\n\n\n<li><strong>Significantly reduced downtime: <\\\/strong>Well-prepared assignments and clear prioritization ensure rapid problem resolution.<\\\/li>\\n<\\\/ul>\\n\n\n<ul>\\n\n\n<li><strong>Consistent digital service process: <\\\/strong>From fault reporting and remote diagnosis to assignment planning, everything runs seamlessly.<\\\/li>\\n<\\\/ul>\",\"content_de_de\":\"\n\n<h4><strong>Der Mehrwert f\\u00fcr Hersteller und Betreiber<\\\/strong><\\\/h4>\\n\n\n<ul>\\n\n\n<li><strong>Schnellere Reaktion durch Remote-Analyse im Hub: <\\\/strong>Probleme werden schneller verstanden und h\\u00e4ufig direkt eingegrenzt oder sofort gel\\u00f6st.<\\\/li>\\n<\\\/ul>\\n\n\n<ul>\\n\n\n<li><strong>Optimal geplante Techniker-Eins\\u00e4tze: <\\\/strong>Die Voranalyse liefert alle Informationen f\\u00fcr erfolgreiche Eins\\u00e4tze beim ersten Besuch.<\\\/li>\\n<\\\/ul>\\n\n\n<ul>\\n\n\n<li><strong>Signifikant reduzierte Stillstandzeiten: <\\\/strong>Gut vorbereitete Eins\\u00e4tze und eine klare Priorisierung sorgen f\\u00fcr eine schnelle Probleml\\u00f6sung.<\\\/li>\\n<\\\/ul>\\n\n\n<ul>\\n\n\n<li><strong>Durchg\\u00e4ngiger digitaler Serviceprozess: <\\\/strong>Von der St\\u00f6rungsmeldung \\u00fcber die Remote-Diagnose bis zur Einsatzplanung l\\u00e4uft alles nahtlos ineinander \\u00fcber.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}},{\"type\":\"image\",\"props\":{\"css\":\".el-element {margin-bottom: 20px; margin-top: 20px;}\",\"image\":\"wp-content\\\/uploads\\\/sym_service_case_innsoft_fieldservicemanagement2.webp\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h4><strong>Conclusion: A service process that really works<\\\/strong><\\\/h4>\\n\n\n<p>The combination of <strong>symmedia Hub <\\\/strong>and <strong>Innosoft Field Management <\\\/strong>combines fast remote diagnostics, intelligent decision-making, and efficient resource planning.<\\\/p>\\n\n\n<p>The result is <strong>more efficient processes, better-informed technicians, and significantly reduced downtime in production.<\\\/strong><\\\/p>\",\"content_de_de\":\"\n\n<h4><strong>Fazit: Ein Serviceprozess, der wirklich funktioniert<\\\/strong><\\\/h4>\\n\n\n<p>Die Kombination aus <strong>symmedia Hub<\\\/strong> und <strong>Innosoft Field Management<\\\/strong> vereint schnelle Remote-Diagnose, intelligente Entscheidungsfindung und effiziente Einsatzplanung.<\\\/p>\\n\n\n<p>Das Resultat sind <strong>effizientere Abl\\u00e4ufe, besser informierte Techniker und deutlich reduzierte Ausfallzeiten in der Produktion.<\\\/strong><\\\/p>\",\"margin\":\"default\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>Curious of what symmedia Hub can do for you?<br \\\/>Contact our sales team for more information.<\\\/strong><\\\/p>\\n\n\n<p><span><a href=\\\"mailto:sales@symmedia.de\\\"><strong>sales@symmedia.de<\\\/strong><\\\/a><\\\/span><strong><br \\\/>+49 (0)521 9665 50<\\\/strong><\\\/p>\\n\",\"content_de_de\":\"\n\n<p><strong>M\\u00f6chten Sie erfahren, was der symmedia Hub f\\u00fcr Sie tun kann?<\\\/strong> <br \\\/>Kontaktieren Sie unser Vertriebsteam f\\u00fcr weitere Informationen.<\\\/p>\\n\n\n<p><span><a href=\\\"mailto:sales@symmedia.de\\\"><strong>sales@symmedia.de<\\\/strong><\\\/a><\\\/span><strong><br \\\/>+49 (0)521 9665 50<\\\/strong><\\\/p>\",\"margin\":\"default\"},\"name\":\"CTA Blog\",\"yooessentialsVersion\":\"2.2.9\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"fragment\",\"props\":{\"css\":\".el-element {background-color: #FFF2D7;\\npadding: 20px;}\",\"margin\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-3,2-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"image\",\"props\":{\"css\":\"img {border-radius: 200px;}\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/10\\\/sym_kayandorf_web_2-1.jpg\",\"image_alt\":\"Kay Andorf, CPO bei symmedia\",\"image_height\":200,\"image_svg_color\":\"emphasis\",\"image_width\":200,\"margin\":\"default\",\"text_align\":\"center\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h6>Author<\\\/h6>\",\"content_de_de\":\"\n\n<h6>Autor<\\\/h6>\",\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Kay Andorf<\\\/h5>\\n\n\n<p>Kay Andorf is symmedia's Chief Product Officer with extensive experience in product development and digital transformation. With his passion for innovative solutions, he drives the development of the symmedia Hub together with symmedia\\u2019s Product Owners. At the symZone, he'll give you valuable insight on how to fully leverage the opportunities of digitization.<\\\/p>\",\"content_de_de\":\"\n\n<h5>Kay Andorf<\\\/h5>\\n\n\n<p>Kay Andorf ist Chief Product Officer bei symmedia und verf\\u00fcgt \\u00fcber umfassende Erfahrung in der Produktentwicklung und digitalen Transformation. Mit seiner Leidenschaft f\\u00fcr innovative L\\u00f6sungen treibt er, gemeinsam mit den symmedia Product Owner, die Entwicklung des symmedia Hub voran. Seine Artikel in der symZone geben Impulse, die M\\u00f6glichkeiten der Digitalisierung voll auszusch\\u00f6pfen.<\\\/p>\",\"css\":\".el-element {font-size: 14px;}\\nh5 {font-size: 20px; \\nmargin-top: -20px;}\",\"margin\":\"default\"}}]}]}],\"name\":\"AuthorBox_Kay\",\"yooessentialsVersion\":\"2.2.9\"},{\"type\":\"yooessentials_social_sharing\",\"props\":{\"css\":\".el-link{color:#f5a802}\\n.el-element::before {\\n  content: \\\"Share\\\";\\n  float:left;\\n    font-weight:700;\\n    margin-top: 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