{"id":155854,"date":"2024-12-04T10:35:07","date_gmt":"2024-12-04T09:35:07","guid":{"rendered":"https:\/\/symmedia.de\/?p=155854"},"modified":"2024-12-05T09:35:38","modified_gmt":"2024-12-05T08:35:38","slug":"boost-machine-efficiency-with-symmedia-hubs-service-case-management","status":"publish","type":"post","link":"https:\/\/symmedia.de\/de\/boost-machine-efficiency-with-symmedia-hubs-service-case-management\/","title":{"rendered":"Service Case Management mit dem symmedia Hub \u2013 Effizienz und Kollaboration f\u00fcr Betreiber und Hersteller"},"content":{"rendered":"
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In industrial environments, machine availability and production continuity are critical to success. Two key metrics for evaluation and optimization are\u00a0Overall Equipment Effectiveness (OEE)<\/strong>\u00a0and\u00a0Time to Resolution (TTR)<\/strong>. While OEE measures productivity through availability, performance, and quality, TTR represents the time required to resolve a service case.<\/p>\n

The symmedia Hub helps businesses optimize these metrics by centralizing service processes, enabling seamless system integration, and fostering digital collaboration \u2013 for machines of all manufacturers \u2013 ensuring maximum efficiency and minimal downtime.<\/p>\n

Service Case Management for All Machine Types<\/strong><\/h4>\n

As discussed in our blog post on Asset Management<\/strong><\/a>, collaboration between operators and service providers, as well as efficient handling of service cases, begins with features like ticketing, conferencing, and whiteboard support. This process starts directly with the creation of one digital twin or a mass of digital twins in the symmedia Hub, using bulk upload functionality, as Collaboration\/Unconnected Assets<\/strong>\u00a0\u2013 without the need to connect the digital twins to an edge device.<\/p>\n

This capability allows businesses to launch their first service processes within a single day, enabling immediate cost and time savings.<\/a><\/p>\n

When the machines are equipped with a\u00a0symmedia Edge Device<\/strong>\u00a0or a\u00a0virtual Edge Device<\/strong>, they become\u00a0Secure Connect\/Connected Assets<\/strong>, enabling secure real-time data transfer, remote access and significantly expanding service possibilities.<\/p>\n<\/div>\n

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Through the symmedia Hub, access rights for specific machines or endpoints can be configured for each service case individually, ensuring access is granted only for the necessary data and time, as managed by the operator.<\/p>\n

Live Support Directly at the Machine<\/strong><\/h4>\n

The symmedia Hub enhances Service Case Management with integrated conferencing and chat functions for seamless communication between operators and service providers:<\/p>\n<\/p>\n