{"id":126109,"date":"2024-05-29T14:00:10","date_gmt":"2024-05-29T12:00:10","guid":{"rendered":"https:\/\/symmedia.de\/?p=126109"},"modified":"2024-07-18T10:27:22","modified_gmt":"2024-07-18T08:27:22","slug":"making-a-difference-in-climate-protection","status":"publish","type":"post","link":"https:\/\/symmedia.de\/de\/einen-beitrag-zum-klimaschutz-leisten\/","title":{"rendered":"Einen Beitrag zum Klimaschutz leisten."},"content":{"rendered":"
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The demands of digitalization and environmental impact are compelling companies to operate at their best and reduce CO2 emissions. These challenges create a need for action but also offer opportunities for change. As digitalization progresses, new ways to market products and services digitally are emerging, creating unique selling propositions and reducing pricing pressures for the machine industry.<\/p>\n<\/div>\n

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A typical breakdown story<\/h5>\n<\/h1>\n
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When an operators machine malfunctions or breaks down<\/strong>, quick help is needed to minimize the economic damage caused by the interruption of the production line. In a traditional setting, communication occurs through various channels, and multiple people in charge are contacted, often leading to some degree of information loss<\/strong>. Documenting the process is time-intensive, and time is always a valuable resource in business. Deploying service technicians is costly<\/strong> and requires their availability. In many cases, they must travel around the globe to fix the breakdown, resulting in additional expenses and CO2 emissions.<\/p>\n<\/div>\n

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One solution for any case: Digital Service\u00a0<\/h5>\n<\/h1>\n
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In the event of a machine breakdown, it’s important to have quick solutions and defined process channels<\/strong>. An operator should be able to easily report service requirements from any device at any time. The service provider receives important information<\/strong> about the issue at the right place<\/strong>, where help can be provided: The service department. Before dispatching a service technician, various communication tools such as chat, video, and whiteboard<\/strong> are available to explore potential solutions. Service engineers can provide remote access securely<\/strong> at any time and from anywhere. The operator always retains control over remote access, and a certified security concept ensures the system’s safety. It’s crucial to have dedicated access from a specific endpoint on the service provider’s side to the corresponding endpoint in a machine (e.g., HMI or PLC) rather than linking networks. Security is the primary focus<\/strong> during this phase, creating trust and acceptance.<\/p>\n<\/div>\n

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What else can digital service do?<\/h5>\n<\/h1>\n
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