{"id":12275,"date":"2023-03-10T13:24:03","date_gmt":"2023-03-10T12:24:03","guid":{"rendered":"https:\/\/symmedia.de\/en\/?p=12275"},"modified":"2023-11-07T10:27:54","modified_gmt":"2023-11-07T09:27:54","slug":"symmedia-meets-natec","status":"publish","type":"post","link":"https:\/\/symmedia.de\/de\/symmedia-meets-natec\/","title":{"rendered":"symmedia meets Natec \u2013 zwei Konzerne & eine Technologie, die verbindet"},"content":{"rendered":"
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Natec (based in Heimenkirch, Germany) has many years of experience in the field of high-quality machinery and equipment technology for industrial food production. Natec stands for innovation and willingness to tailor technology to customer’s demands and business goals. Find out how Natec\u2019s collaboration with symmedia takes their industrial automation process to a new level \u2013 in the following success story.<\/p>\n<\/div>\n

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Introduction of service business models at Natec<\/strong><\/p>\n<\/h2>\n

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During their digitization process, Natec were looking for a tool that would allow them to centrally store and visualize machine data \u2013 serving as a basis for introducing and managing service business models. Customer service requests were to be processed in a structured manner and made profitable within service business models. It was important to provide „follow the sun“ support for customers, i.e. round-the-clock availability, which at the same time enables the generation of revenue for service requests from Natec customers.<\/p>\n<\/div>\n

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Natec goes digital<\/strong><\/p>\n<\/h2>\n

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The introduction of an IT-based software was new to the Natec Network, so there were some challenges even before the start of the project. Colleagues and customers had to be convinced of the idea. The financial and organizational effort is significant, and there were doubts whether the step would prove to be successful.<\/p>\n<\/div>\n

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\"symmedia<\/p>\n

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„symmedia provides us with an all-round package. They also made us question our own view of the subject. Working with symmedia, we experienced a different understanding of service as a product.“ – <\/em>Bettina Baldauf, Head of After Sales, Natec<\/p>\n<\/div>\n<\/div>\n

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An attractive partnership<\/strong><\/p>\n<\/h2>\n

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In search of a partner for the digitization of its business models, Natec became aware of symmedia and was convinced by the product as well as a long experience and expertise in the field of digitization. and digital products.<\/p>\n

„symmedia simply fits us“, says Ms. Rupp from Natec „It’s the all-round package including workshops that was so important for us \u2013 as we were absolute beginners in the field.“ In addition to a reasonable cost structure, the choice for symmedia was facilitated by the all-round technical package. With symmedia, everything that\u2019s important to Natec \u2013 became technically possible:<\/p>\n